PLAN CONFIDENTLY WITH OUR WORRY-FREE GUARANTEE
With our Worry-Free Guarantee, you can plan with confidence knowing that you have an opportunity for a refund and more flexible cancellation policies. Here's how it works: If you pre-purchased any of our 2023-24 winter products listed below, you locked in our low early-season rates and have until October 7, 2024, to obtain a FULL REFUND, no questions asked.
*All products must have been purchased no later than October 7, 2024, to be covered by the Worry-Free Guarantee. Ski and snowboard daily lessons, as well as lodging reservations at The Village at Palisades Tahoe, will maintain normal cancellation policies. rich-text, responsive-table
With our Worry-Free Guarantee, you can plan with confidence knowing that you have an opportunity for a refund and more flexible cancellation policies. Here's how it works: If you pre-purchased any of our 2023-24 winter products listed below, you locked in our low early-season rates and have until October 7, 2024, to obtain a FULL REFUND, no questions asked.
*All products must have been purchased no later than October 7, 2024, to be covered by the Worry-Free Guarantee. Ski and snowboard daily lessons, as well as lodging reservations at The Village at Palisades Tahoe, will maintain normal cancellation policies. rich-text, responsive-table
Covered Products
Covered Winter Products Include
- Seasonal Lockers at Palisades (Members, Tram Club)
- Seasonal Lockers at Alpine
- Preferred Parking at Palisades
- Summiteers and Mountain Camp (Kids Multi-Week Programs)
- Palisades Tahoe Adaptive Season Pass
- Alpine Unlimited Lessons
- Palisades Tahoe Ski Club
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
How do I request a refund?
Please fill out our Worry-Free Guarantee Request Form by October 7th, 2024.
What if the product I am purchasing already has a refund/cancellation policy such as lodging and ski school lessons?
In the event that a product has additional refund options outside of the Worry-Free Guarantee, the most preferable to you will be honored. For instance, depending on the cancellation policy for ski school lessons you will receive whatever policy is in your best interest.
Does the Worry-Free Guarantee cover Palisades Tahoe Adaptive and Military passes?
Yes, so long as they are purchased earlier than October 7th, 2024.
Does the Worry-Free Guarantee program apply to Ikon pass products?
The Worry-Free Guarantee does not apply to Ikon Pass products. Please visit ikonpass.com for information on Ikon Pass purchases and Ikon's Adventure Assurance program.
Does the Worry-Free Guarantee program apply to products purchased from third parties?
No. The Worry-Free Guarantee applies only to products purchased directly from Palisades Tahoe.
When will the calculation and processing of refunds be completed?
Full refunds claimed by October 7th will be processed over the next few months.
If I request a full refund before October 10th, can I later change my mind and restore my product during the season?
No, if you requested a refund prior to October 7th, you can only purchase a new product at its then-currently available price. If you requested a rollover prior to October 10th, you can apply the amount you paid as a credit towards the same product, at its then-currently available price.
How do I request a refund?
Please fill out our Worry-Free Guarantee Request Form by October 7th, 2024.
What if the product I am purchasing already has a refund/cancellation policy such as lodging and ski school lessons?
In the event that a product has additional refund options outside of the Worry-Free Guarantee, the most preferable to you will be honored. For instance, depending on the cancellation policy for ski school lessons you will receive whatever policy is in your best interest.
Does the Worry-Free Guarantee cover Palisades Tahoe Adaptive and Military passes?
Yes, so long as they are purchased earlier than October 7th, 2024.
Does the Worry-Free Guarantee program apply to Ikon pass products?
The Worry-Free Guarantee does not apply to Ikon Pass products. Please visit ikonpass.com for information on Ikon Pass purchases and Ikon's Adventure Assurance program.
Does the Worry-Free Guarantee program apply to products purchased from third parties?
No. The Worry-Free Guarantee applies only to products purchased directly from Palisades Tahoe.
When will the calculation and processing of refunds be completed?
Full refunds claimed by October 7th will be processed over the next few months.
If I request a full refund before October 10th, can I later change my mind and restore my product during the season?
No, if you requested a refund prior to October 7th, you can only purchase a new product at its then-currently available price. If you requested a rollover prior to October 10th, you can apply the amount you paid as a credit towards the same product, at its then-currently available price.
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