We cannot wait to welcome you to our beautiful mountainside hotel in The Village at Palisades Tahoe. We recommend double-checking your confirmation email and having it handy while you plan for your check-in.
WHAT TO BRING
You will want to make sure you have the following items with you for check-in:

  • Your confirmation email: You may want to take a screenshot ahead of time in case you don't have service.
  • A Valid ID: We will need to confirm the identity of the person who booked the rental at check-in.
  • If you took advantage of one of our deals such as our Ikon Pass holder deal or our AAA Membership discount, be sure to have the proper credentials with you, such as your Ikon Pass, Ikon Pass receipt, or AAA Membership card.

FRONT DESK Location

Our front desk is located at 1750 Village East Road, Olympic Valley, CA 96146. 
The Front Desk in The Village at Palisades Tahoe on a snowy night under the Tram Face.
The Front Desk in The Village at Palisades Tahoe on a snowy night under the Tram Face.
CHECK-IN INFORMATION

Our standard check-in time is 4pm on the day of your arrival. You'll want to come to 1750 Village East Road, Olympic Valley, CA 19646, and have your confirmation number and valid ID handy. The Front Desk can be reached at 1-866-818-6963.


Front Desk Directions on Google Maps

CHECK OUT INFORMATION

Our standard check-out time is 11am the day of your departure. You can come to the Front Desk to check out, or we also have an option for contactless check-out from your phone. More information on this below.

THE VILLAGE AT PALISADES TAHOE APP

If you would like to have an expedited check-in experience, get notified when your room is ready, and enjoy contactless checkout, download The Village at Palisades Tahoe App. Please note that this is separate from the Palisades Tahoe App.
Download for iPhone
Download for Android

Where To Park


When you arrive at 1750 Village East Road Olympic Valley, CA, 96416, you will see our hotel's Front Desk entrance. Directly across from the Front Desk entrance are several parking spots exclusively for guests of The Village at Palisades Tahoe Hotel who are checking in. You'll want to park here while you check-in. Once you have checked in with the Front Desk, they will give you a parking pass to our heated underground parking lot, and they will also give you instructions for how to access the underground lot.

Please note: Heated underground parking is included for the first vehicle only. If you have more than one vehicle, you will have to pay $35 per night per vehicle for any additional vehicles.

SHUTTLE INFORMATION

AIRPORT SHUTTLE

The Village at Palisades Tahoe does not have its own airport shuttle. If you are not planning to rent a car, we recommend booking a ride with the North Lake Tahoe Express Shuttle. This paid shuttle will take you safely between Reno Tahoe International Airport and The Village at Palisades Tahoe Hotel, but you must make a reservation.

North Lake Tahoe Express Shuttle
TART CONNECT

TART Connect offers FREE curb-to-curb, on-demand service, for any trip within the defined service areas, including Olympic Valley and Tahoe City. Download the app, reserve your trip, and you'll be picked up in as little as 15 minutes.



More on TART Connect

CONTACT + MAILING INFORMATION

CONTACT INFORMATION

If you need to change your reservation in some way, it is best to call 800-403-0206 to speak with one of our lodging specialists.

If you need to contact the front desk at The Village at Palisades Tahoe hotel, please call 866-818-6963.
MAILING ADDRESS

If you would like to ship something, such as skis or winter clothes, to The Village at Palisades Tahoe hotel in advance, please use this address:

1750 Village Road East
Olympic Valley, CA
9146

Shipping services are available only to guests of The Village at Palisades Tahoe hotel. Please do not use the resort's main address for shipping. Shipments must be made using UPS or FedEx.

Hours of Operation

The Front Desk at The Village at Palisades Tahoe Hotel is open 24 hours. Other services in our Village are typically open between 9am and 6pm daily, but hours vary for each establishment.
The Village at Palisades Tahoe on a Blue Bird Day
Hours of Operation

Go

The website or the Palisades Tahoe app will always have the most recent updates for our Hours of Operation. We have many businesses in our Village, each with its own set of hours, which can change often. A printed Weekly Adventure Guide is available at the Front Desk, which features some of our hours of operation. It is still best to check the app or website in case of changes.

Hours of Operation

Frequently Asked Questions

Towels and garbage will be changed every day, while a full room refresh is every third day.
We have electric vehicle charging stations on the west side of the Far East lot. This lot is by the Far East chairlift. If you need help finding the chargers, someone from the Front Desk can assist you. We do not have any electric vehicle charging stations in the underground heated lot in The Village at Palisades Tahoe.

    We do have a small organic grocery store in our Village called Alice’s Mountain Market. If you’re coming from Highway 80, there are several grocery stores to shop at in Truckee, including Safeway, Grocery Outlet, Raley's One Market, and New Moon Natural Foods. Tahoe City is also a short drive away and it has a Savemart, a Safeway, and a natural foods store, New Moon.

Please call us at 1-866-818-6963 as this will vary depending on individual circumstances.

We also recommend downloading The Village at Palisades Tahoe Hotel app to get notified as soon as your room is ready.
Pets that are not service animals are not permitted in The Village at Palisades Tahoe Hotel.

    The best thing to do is call the Front Desk. These situations are dynamic and the answer may be different for everyone. Please note that if you purchased insurance, roads must be closed for 6 hours or more in order to qualify for a cancellation.

We have equipment lockers available in our heated underground parking lot. Please ask at the Front Desk to receive a locker combination.

We also have ski storage available at our Rental Shop in The Village at Palisades Tahoe. Advance reservations are not required; simply drop your equipment off during the shop's operating hours and pay the fee.
    Please note that our units do not have central air conditioning. While not as efficient and cooling as central air conditioning, the temperatures here at night are comfortable. When it cools down to between 40 and 55 degrees, we suggest opening your window and using the fan cools the room should you find the temperature uncomfortable. Premier and Premier Plus Suites have an air conditioning unit in every room. Standard suites do not have air conditioning.


    You can show us your receipt or the Ikon Pass app which displays your barcode.