Rentals Check In
Learn how to check-in and pick-up your rental equipment at Palisades Tahoe.
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Before reading this page, make sure you pull up your confirmation email. Make sure you take note of the base area you chose: Alpine Lodge or The Village at Palisades Tahoe. If you booked a LESSON with your RENTAL, please visit our Lessons Check-In page instead.
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WHAT TO BRING
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Regardless of what package you picked, you will want to make sure you have the following items with you for check-in:
- Your confirmation email: You may want to take a screenshot ahead of time in case you don't have service.
- A Valid ID: We will need to confirm the identity of the person who booked the rental at check-in.
Find Your Rental Shop Location
ALPINE RENTAL SHOP
The Alpine Rental Shop is located on the lower level of the Alpine Lodge. Please enter from the east side of the building, closest to the Treeline Cirque and Base to Base Gondola terminals.
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The Alpine Rental Shop is located on the lower level of the Alpine Lodge. Please enter from the east side of the building, closest to the Treeline Cirque and Base to Base Gondola terminals.
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Alpine Rental Shop on Google Maps
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PALISADES RENTAL SHOP
The Palisades Rental Shop is located on the south side of The Village at Palisades Tahoe. It is between the Ticket & Pass Office and Parallel Mountain Sports. Signage and our Mountain Hosts can help you get there.
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The Palisades Rental Shop is located on the south side of The Village at Palisades Tahoe. It is between the Ticket & Pass Office and Parallel Mountain Sports. Signage and our Mountain Hosts can help you get there.
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Palisades Rental Shop on Google Maps
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Frequently Asked Questions
Can I pick up my tickets at the same time as my rental? Can I purchase tickets while picking up my rental?
Yes, you can pick up or purchase Lift Tickets, Tahoe Super 4-Packs or Midweek 4-Packs when you pick up your rental equipment. If you need to pick up or replace your Season Pass, you will need to visit one of our ticketing locations.
I want to ski multiple days. Can I store my equipment overnight?
New this season, our Village Rental Shop at Palisades will allow overnight storage if you have booked a multi-day rental. Please ask for this option when you are picking up your equipment. Please note that the Alpine Rental Shop does not offer overnight storage.
Do I need to accompany my child when they pick up their rentals?
Parents do not need to accompany their child if they have signed a Release of Liability waiver. Please be sure to sign this waiver before your child arrives to pick up their equipment; otherwise, we cannot allow them to use the rentals for the day. If the child is in the care of another adult for the day, that adult may sign their Release of Liability in-person.
Where can I keep my shoes or bag? Can I rent a locker?
Daily or multi-day locker rentals are available starting at $7/day for a small single-day locker. The best way to get information on this and make an informed choice for you and/or your friends/family is to visit our Locker Rental page, where the options are laid out in an easily understandable way.
Visit Locker Rentals Page
Visit Locker Rentals Page