Pre-Arrival Guide

Lift ticket pick-up:
Visit any ticket window in the Village at Palisades or Alpine Lodge; our friendly ticket agents will be happy to print your lift tickets and answer any of your questions. If you reloaded your lift ticket online, proceed directly to lift and enjoy your day.

Self-serve ticket kiosks:
We now have self-serve ticket kiosks! Bring the barcode you received in your email to one of our self-serve kiosk locations and print your lift tickets or 4-Day Lift Pack, no need to visit a ticket window.For assistance finding a kiosk, ask one of our mountain hosts.

Ticket kiosks are located in the Village at Palisades Tahoe Funitel Plaza (in front of the Ticket & Pass Office), and inside the Aerial Tram building. Alpine Lodge kiosks are located in front of the ticket windows, and in the mid-level of the lodge. Lastly, there is a kiosk in the building at SnoVentures and one at Everline Resort. Kiosks cannot print Spring Ticket Trios.

Can I have my tickets mailed?
If you know the date(s) of your visit, you can fill out our Mailing Request Form at least two weeks (14 days) in advance to have the tickets mailed to you. You can also reach our contact center at 800-403-0206 between the hours of 8:30 AM and 4:00 PM PST daily if you have questions.

Lift ticket price changes:
Lift ticket prices can change based on seasonality and/or availability. If you see price ranges listed, they are likely adjusted for midweek/weekend.

Where should I keep my ticket?
Please keep your ticket in a pocket, away from a credit card or cell phone, preferably on your left hand side.

Can I apply the cost of my Day Lift Ticket to a Ticket 4-Pack?
Absolutely. Simply turn in your ticket and get yourself a few more days of skiing. When you turn in your ticket for a 4-Day Lift Pack, you will get three additional days of skiing or snowboarding.

If you want us to mail your ticket to you, you must fill out our Mailing Request form at least 14 days before your ticket start date.

Palisades Tahoe Local Pass validity:
Palisades Tahoe Local Passes grant you access to Alpine and Palisades any day of the week without blackout dates or restrictions. Plus, you can save 15% on food and beverage or retail locations owned by Palisades Tahoe and receive 10 Friends & Family Tickets that provide 35% off our daily window rate Sunday - Friday and 25% Saturdays and holidays.

Palisades Tahoe Season Passes do not offer access to any other destination and the discounts are not available at other resorts.

Palisades Tahoe Local Pass benefits:
- 15% off on Palisades Tahoe-owned retail
- 15% off Palisades Tahoe-owned food and beverage
- 10 Friends & Family tickets that offer a 35% discount on tickets Sunday-Friday and 25% on Saturdays and holidays.
To redeem friends & family tickets, please visit one of our ticketing locations.

Ikon Pass information:
For more information on the Ikon Pass, continue to the Ikon Pass FAQ page.

How to upload your pass photo and sign your waiver:
If you still need to upload your pass photo and sign your waiver, log in to your profile via the Ikon app and complete everything now. Doing so will let you skip the ticket line and head straight to the lift. If you have a local Palisades Tahoe season pass, please visit the season pass and ticket office.

What will the 2024-25 Ikon & Ikon Base Pass blackout periods be at Palisades Tahoe?
Ikon Pass: There are no holiday restrictions on the Ikon Pass.
Ikon Base Pass: December 26 - December 31, 2024, January 18-19, 2025, and February 15-16, 2025.
Ikon Session Pass 2-, 3-, and 4-Day: December 26 - December 31, 2024, January 18-19, 2025, and February 15-16, 2025.

Where can I find information on the other Ikon resorts?
You can visit www.ikonpass.com for that information.

Is there an Ikon Pass App to use with my pass?
Yes, there is an Ikon Pass App, which lets you track your runs at all North American resorts. However, you cannot copy the data from the Ikon Pass App to the Palisades Tahoe App. The Palisades Tahoe App also has weather information, purchasing capabilities, real-time notifications, promo codes, and more.

Can I use Resort Charge with my Ikon Pass at Palisades Tahoe?
Whether you have Resort Charge with Palisades Tahoe or through the Ikon Pass, you must log into your Ikon Pass account to set it up. You can call Ikon Pass if you need further assistance.

I have the Ikon Base Pass and I want to ski during the holiday break. Do I receive discounted lift tickets on blackout days?
Yes, during holiday blackout periods, Ikon Base Pass or Ikon Session 4-Day holders can purchase discounted day tickets. To purchase, please call us at 1-800-403-0206 or visit any of our ticket locations in person. You cannot purchase these discounted lift tickets online. Ikon Pass holders do not have blackout dates.

What if I sustain an injury this season? Am I eligible for a refund?
Ikon Passes are never refundable. You may purchase insurance when you buy your pass. You will only be eligible for some kind of credit if you purchase insurance. No exceptions.

Where do I park with an Ikon Pass?
Palisades Tahoe will continue with free and paid parking reservations for the 2024-2025 season. We expect the program to remain largely the same as last season but will refine the process where possible to reduce friction points. Stay tuned to receive updates for the 2024-2025 winter season.

Where should I keep my pass?
Please keep your pass in a pocket, away from a credit card or cell phone, preferably on the left hand side.

Do I have to go to the ticket office to pick up my 4-Day Lift Pack?
Visit any ticket window at either base area and we can print your 4-Day Lift Pack ticket. Your pass will be valid for all four days of skiing or snowboarding.

Must I use my pass days consecutively?
No. If you purchased a 4-Day Lift Pack, you can ski any four days throughout the entire 2024-25 season, including holidays. If you purchased the Midweek 4-Day Lift Pack, you can ski any four days, Monday-Friday, excluding holidays and Blackout dates.

Do I need to reserve my four days in advance?
No, you can use your 4-Day Lift Pack on any four days. Simply show up on the days you'd like, and ski or snowboard.

If I have one day left at the end of the season, can I save it for next season?
4-Day Lift Packs are only valid for the 24-25 season. Seasons typically run from November to May.

Can I use two days and give the other two days to a friend or family member?
The 4-Day Lift Pack is meant for one individual only. It is non-transferable and cannot be shared.

What is the cancellation policy for my 4-Day Lift Pack?
4-Packs are non-refundable.

Once I use my 4-Day Lift Pack, can I add days?
Yes, if you use all four days on your 4-Day Lift Pack, you can reload your pass with additional days. Each day is 25% off the window rate. Visit us in person at one of our ticket locations to reload your pass.

Sightseeing Lift Ticket validity:
- Sightseeing Lift Tickets are only valid on the Aerial Tram, Funitel, and Base to Base Gondola for the day you select.
- Ikon Pass holders are eligible for a 35% discount Sunday - Friday and a 25% discount on Saturdays and holidays.

NASTAR race times:
NASTAR races take place every Friday, Saturday, and Sunday from 10:00 AM – 3:00 PM.
The course is open daily as long as the Shirley Lake Chairlift is running.

Race location:
Races take place at the top of Shirley Lake Express on Ramp Run.

Hours:
Hours are subject to change due to weather.

Further questions:
Please call Event Services (530)-452-7188 or email raceservices@palisadestahoe.com.

Military Lift Ticket availability:
Military Lift Tickets are only available to active-duty members, veterans, military personnel, and dependents of active-duty members.

Military Lift Ticket validity:
Military Lift Tickets are valid seven days a week.

Blackout dates:
Military Lift Tickets are not available for use December 26 - December 31, 2024, January 13 - January 14, 2025, and February 15 - February 16, 2025.

Resort Charge gives Ikon Pass product holders, Tahoe Super 4-Pack holders, and Palisades Tahoe Season Pass holders the ability to attach a credit card to their pass. Resort Charge lets you use your pass to charge at resort-operated food and beverage outlets, retail, ski and snowboard schools, and demo and rental centers. You may also attach a credit card to family members’ passes.

For more information about how to sign up, visit our Resort Charge page.

Share Palisades Tahoe with friends and family at a discounted rate this winter. Ikon Pass and Palisades Tahoe Season Pass holders can give the gift of 25% off regular-priced lift tickets.

- To redeem discounts online, you must do so at least 24 hours in advance.
- Pass Holders can log into their ikonpass.com profile to email your voucher.

How do I redeem Friends and Family Tickets?
You can purchase your tickets online or in person. Please visit our Ikon Pass Friends & Family Lift Tickets page for complete online booking instructions. To purchase tickets in person, you can visit any ticket window in The Village at Palisades Tahoe or at the Alpine Lodge any day of the week during operating hours. Ikon Pass Friends & Family Tickets do not sell out.

If your ticket, 4-Day Lift Pack, or season pass is lost or stolen, please visit one of our ticket windows for assistance. You can also have your ticket or pack mailed to you. Please fill out our mailing form to make this request. You must allow at least 10 days for shipping.

You can cancel Day Lift Tickets until 3:00 PM, two days before the date specified on the lift ticket. Within two days of your lift ticket date, you can reschedule the ticket for any day during the current winter season. To reschedule your ticket, please bring your ticket to any ticketing location or call us at 800-403-0206.

*The 4-Day Lift Pack, 2-Day Lift Pack, and Spring Ticket Trio are non-refundable.*

TO RESCHEDULE A TICKET:

1. Fill out this cancellation form for your original order.
2. Book your lift ticket for the new desired date.
3. If approved, you will get your cancellation refund in 10-14 business days.
4. If you are having difficulty, you can give us a call at 1-800-403-0206.

It is important to note that the online cancellation form is purely for cancellations, not order modifications. If you wish to modify an order, you must call. Unfortunately, guests cannot cancel or modify orders in their online account.

What should I wear?
If you plan to visit for an extended period, check out our Lake Tahoe Packing Guide, which gives an in-depth look at what to bring during any season. Otherwise, here are some quick tips to help you have a smooth day:

Warm Layers:
Wear a base layer (like long underwear), a mid-layer (thermal sweatshirt), and a warm, waterproof down jacket on top.

Snow Pants:
Even on warm days, wear waterproof pants.

Sun & Eye Protection:
The snow can reflect the sun, which can damage your eyes or cause sunburn. Bring sunscreen and wear goggles or UV-protected sunglasses.

Extremity Protection:
Wear gloves and warm socks. We also recommend hand/toe warmers.

Off The Snow:
Wear a helmet on snow, but consider wearing a winter hat and sunglasses before and after the lesson.

Are lift tickets and rentals included with my lesson?
No. lessons do not include lift tickets or equipment. Though, you have the option to purchase a rental package and/or a lift ticket at a discounted rate whilepurchasingyour lesson.

What if I need a break?
Take a break whenever you need. If you need more breaks than those allotted for the group, simply inform the instructor and determine a meeting point so you don't lose them. Your instructor will notify you about restroom locations at the beginning of the lesson.

Can I leave my lesson early? Can I pick up my child early?
You may leave early so long as you don't disturb the class. However, if you choose to leave early, you will not be eligible for any type of refund. We encourage you to stay for the entire class. You must have the check-in claim ticket to pick up your child/children.

The instructor may not have time to discuss your child's progress unless you arrive after the class concludes. If your child does not want to ski or snowboard once the lesson starts, we may call a parent/guardian. We can process a credit depending on what time the parent/guardian picks the child up, and we will charge a processing fee in this scenario.

Can I tip my instructor?
Instructors will not expect tips, but they always appreciate them.

What if I am running late?
Please refer to our parking guide to ensure you arrive on time. We understand traffic may prevent an on-time arrival on rare occasions.

If you are late, we will not be able to accommodate you for your scheduled time. However, if you are late for a morning lesson, we will try to fit you in an afternoon lesson. Otherwise, please call 1-800-403-0206 to reschedule.

Is lunch included with kids' lessons?
Lunch is included with kids' full-day group lessons. We also recommend you add a snack in your child’s pocket in case they need a little extra energy.

ALPINE ADULT SCHOOL
This may also be listed as Alpine Meadows Ski & Snowboard School.

Check-In:
If you need rental equipment and/or a lift ticket, please check in at the Alpine Rental Shop one hour before your lesson start time. If you do not need rental equipment and/or a lift ticket, check in at the Alpine Rental Shop 30 minutes before your lesson start time to retrieve your lesson voucher. Please have your equipment ready to go.

Meeting time and location:
We will meet on the snow between the Alpine Rental Shop and the Treeline Cirque Chairlift 15 minutes before your lesson starts.

Parking:
Parking reservations are required in the Alpine lots on Saturdays, Sundays, and select holidays. If you have a lesson booked on one of these days, we will email you a promo code to book your parking. If it is not a Saturday, Sunday, or select holiday, parking is first-come, first-served.

ALPINE KIDS SCHOOL
This may also be listed as Alpine Kids.

Check-In:
All Kids Lessons start from Alpine Kids, located on the lower level of the Alpine Lodge closest to Treeline Cirque. Please check in for Morning and Full-Day lessons by 8:45 AM and for Afternoon lessons by 1:00 PM.

Pick-Up:
Pick your child up from the same area you dropped them off: Alpine Kids. The pick-up time for full-day lessons is 3:15 PM. The pick-up time for afternoon lessons is 3:30 PM.

The pick-up time for full-day and half day afternoon private lessons is 4:00 PM. The pick-up time for half day morning private lessons is 12:00 PM.

Parking:
You may temporarily park in the drop-off area while registering your child. After they check in and have everything they need, you will need to move your vehicle to a long-term space. Parking reservations are required on Saturdays, Sundays, and select holidays. If you have a lesson booked on one of these days, we will email you a promo code to book your parking. If it is not a Saturday, Sunday, or select holiday, parking is first-come, first-served.

PALISADES ADULT SCHOOL
This may also be listed as The Village at Palisades Tahoe or Olympic Valley Ski & Snowboard School.

Check-In:
If you need rental equipment and/or a lift ticket, please check in at the Ski & Snowboard School Rental Shop one hour before your lesson start time. This area is behind the main Rental Shop at Palisades, by Wildflour and the entrance to Olympic House. If you do not need equipment and/or a lift ticket, you can check in 15 minutes before your lesson at the Ski & Snowboard School Rental Shop. Please be booted up and ready to go.

Meeting time and location:
We will meet in the Ski & Snowboard School Rental Shop 15 minutes before your lesson start time. This area is behind the main Rental Shop at Palisades, by Wildflour and the entrance to Olympic House.

Parking:
If you have a lesson booked on Saturday, Sunday, or holidays, we will email you a promo code to book your parking. If it is not a Saturday, Sunday, or select holiday, parking is first-come, first-served.

PALISADES KIDS SCHOOL
This may also be listed as Olympic Valley Kids or The Village at Palisades Tahoe Kids.

Check-In:
All kids lessons will check in at the Palisades Kids School in The Village at Palisades Tahoe. Signage will direct you. Plus, the bell tower closest to the new Red Dog chairlift is a distinguishable landmark. Please check in for morning and full-day lessons by 8:45 AM and for afternoon lessons by 1:00 PM.

Pick-Up:
You will pick your child up from Palisades Kids, the same area where you dropped them off. The pick-up time for morning lessons is 12:00 PM. The pick-up time for full-day lessons is 3:15 PM. The pick-up time for afternoon lessons is 3:30 PM.

Parking:
There is no drop-off or pick-up area directly in front of Palisades Kids. Parking reservations are required on Saturdays, Sundays, and select holidays this season. We will email you a promo code to book your parking during these days. If it is not a Saturday, Sunday, or select holiday, parking is first-come, first-served.

• Your child will need time to pick up their equipment, adjust to the surroundings, and meet other children and instructors without feeling rushed.
• All children participants must be fully potty trained and able to use the bathroom independently.
• All participating children must have a signed Release of Liability every season.
• Review our ski & snowboard level descriptions to understand your child's skill level. Instructors will also evaluate during the lesson, but marking the child's skills too high can render the lesson more difficult for them. Instructors can make class adjustments during the lesson and a child's skill level can change with snow conditions.
• Parents who wish to watch children during lessons should watch from a distance to ensure the child focuses on the instructor.
• If you would like to speak with the instructor, please arrive at least 15 minutes before the lesson start time.
• Each child will receive a report card at the end of the lesson so parents will know what skills were discussed throughout the lesson.
• Instructors will also make suggestions for the next step of instruction.
• Support and encourage your child no matter how they perform.
• Remember, children all learn at different rates and weather conditions play a big part.
• Please note, these programs are physically demanding. Palisades Tahoe's Ski & Snowboard Schools are not daycare facilities.

Early Season (November - mid-December)

LESSON START TIME	PARK BY	MEETING TIME
9:00 AM	8:30 AM without Rentals and/or Lift Ticket 8:00 AM with Rentals and/or Lift Ticket	8:45AM
1:00 PM	12:15 PM without Rentals and/or Lift Ticket 11:45 AM with Rentals and/or Lift Ticket	12:45 PM

Holiday Season (mid-December - March 1st)

LESSON START TIME	PARK BY	MEETING TIME
9:00 AM	8:00 AM without Rentals and/or Lift Ticket 7:30 AM with Rentals and/or Lift Ticket	8:45 AM
1:00 PM	12:15 PM without Rentals and/or Lift Ticket 11:30 AM with Rentals and/or Lift Ticket	12:45 PM

Spring Season (March - May)

LESSON START TIME	PARK BY	MEETING TIME
9:00 AM	8:30 AM without Rentals and/or Lift Ticket 8:00 AM with Rentals and/or Lift Ticket	8:45 AM
1:00 PM	12:15 PM without Rentals and/or Lift Ticket 11:45 AM with Rentals and/or Lift Ticket	12:45 PM

Please do not call or email to cancel your booking. Lessons, clinics, and guides are fully refundable until 3:00 PM, two days before your lesson start date. Group Lessons and daily Clinics canceled after 3:00 PM two days before your lesson will incur a $50 cancellation fee. Private Lessons and Guides canceled after 3:00 PM two days before your lesson will incur a $100 cancellation fee. Same-day cancellations or no-shows are non-refundable. Three-Day Camps are fully refundable until 3:00 PM seven days before the camp start date. Cancellations made within seven days of the camp start date are non-refundable.

TO RESCHEDULE A LESSON:

1. Fill out this cancellation form for your original order.
2. Book your lesson for the new desired date.
3. If approved, you will get your cancellation refund in 10-14 business days.
4. If you are having difficulty, you can give us a call at 1-800-403-0206.

It is important to note that the online cancellation form is purely for cancellations, not order modifications. If you wish to modify an order, you must call. Unfortunately, guests cannot cancel or modify orders in their online account.

Alpine Rental Shop
The Alpine Rental Shop is located on the lower level of the Alpine Lodge. Please enter from the east side of the building, closest to the Treeline Cirque and Base to Base Gondola terminals.

Hours: 8:30 AM- 4:30 PM Monday - Friday, 8:00 AM - 4:30 PM Weekends and Holidays

Alpine Rental Shop on Google Maps

Palisades Rental Shop
The Palisades Rental Shop is located on the south side of The Village at Palisades Tahoe. It is between the Ticket & Pass Office and Parallel Mountain Sports. Please follow the signage throughout the village or ask one of our mountain hosts for help.

Hours: 8:30 AM - 4:30 PM Monday - Friday, 8:00 AM - 4:30 PM Weekends and Holidays

Palisades Rental Shop On Google Maps

The Village Demo Center
The Village Demo Center is located in what operates as the Activity Center during the summer.

Hours: 8:30 AM - 5:00 PM Monday - Friday, 8:00 AM - 5:00 PM Weekends and Holidays

Village Demo Center On Google Maps

Yes, in the overnight storage location just inside Olympic House in the Palisades Village.

New this year: Alpine Rental shop will offer complimentary overnight storage to rental guests in the Alpine Rental Shop.

If the parent signs the Liability Waiver ahead of time, they do not need to accompany their child when picking up equipment. Otherwise, we will not allow them to use the rentals. If the child is in the care of another adult for the day, that guardian may sign the Liability Waiver in person.

Before checking in, verify whether you selected the Alpine or Palisades rental shop. If you booked rentals along with a lesson, please refer to the Lesson Check-In section of this guide.

What to Bring:
Regardless of which rental you choose, you will need the following items for check-in:

“Confirmation Email: A screenshot of your email is sufficient; no need to print it.
Valid ID: Your identity will be verified during check-in.”

Day Lockers are available in all rental locations. We offer single and multi-day locker rental options starting at $10/day. Visit our Locker Rental page for the most up-to-date information and to learn more about options.

Visit Locker Rentals Page

Yes, you can pickup or purchase lift tickets and 4-Day Lift Packs when picking up your rental equipment. You can also pick up your season pass if already purchased.

Rentals are fully refundable until 3:00 PM, two days before your rental date. Rentals canceled after 3:00 PM two days before will incur a $25 cancellation fee.

TO RESCHEDULE A RENTAL:
1. To cancel your order, fill out this cancellation form.If approved, you will receive your refund within 10-14 business days.
2. If you are rescheduling your order, please call us at 800-403-0206 and we can re-book for you.
3. If you have questions or needing assistance, please email us at info@palisadestahoe.com or call us at 800-403-0206.

The online cancellation form is only for cancellations, not modifications. Guests cannot cancel or modify orders in their online account.

Gift Cards will be mailed to the billing address you provide during the checkout process. Please allow 10 days for gift cards to arrive after your purchase. If you would like us to send your gift card to a different address or prefer to pick it up at the resort, please contact us at 1-800-403-0206 or email us at info@palisadestahoe.com.