General Information

  1. You can turn in, report, and claim lost items in the Tram Building in The Village at Palisades Tahoe, or a the Mountain Host desk in the breezeway of the Alpine Lodge.
  2. We do not loan out equipment to guests.
  3. We will mail small items such as cell phones, IDs, credit cards, wallets, clothing, etc.
  4. We will NOT mail large items or ski/snowboard equipment.

Please Note: an accurate description of the item(s) is needed, and your photo ID will be required in order to claim an item. Once an item has been turned in, we will do our best to contact you to inform you that there is an item to be picked up or we will call if we need more information on the item you have lost.

The best way for us to confidently reunite guests with their missing gear is when we are provided with a picture of it. We recommend taking photos of all your personal gear and ski/snowboard items in advance of visiting the resort. Better yet, throw a sticker on your gear with a contact number so we can get it back to you even quicker.

Item Information

Soft Goods

  • Hats, gloves, clothing, buffs, books, chargers, poles, boots, shoes, etc. are donated after 30 days


Valuable

  • Keys, wallets, flash drives, cameras, etc. are kept for 90 days
  • Bank Cards are shredded after 72 hours
  • Ski/Snowboard Equipment and Jewelry will be kept until the end of the Winter season
Lost Item Inquiry

If you are inquiring about a lost item, please fill out the online form below or call 530-452-7185. Our staff will review your information and will contact you if your item is turned into our office.

If we have located your item, we will email you back and arrange a time for pickup. In the case that you live out of state and/or are not available to pick-up your item locally, we can arrange an alternative way for you to receive your item(s).Please note that you will be responsible for any shipping and handling fees.

To increase your odds of your lost item being found and any found items being properly identified, please be ready to provide the following information when you submit your Lost Item Form:

  • Detailed description of the lost item — brand, model, color, size, etc.
  • Last known location of the item
  • Last know date / time it was used or seen
  • Picture of the missing item (if applicable)*